Businesses are using their phone systems today more than ever. Meanwhile, new tools are revolutionizing the way businesses communicate with their customers. The technology companies choose is crucial for every business and customer interaction, impacting customer satisfaction, sales, and employee collaboration and productivity. Whether it’s a business owner, a department head or the IT team, digital communications are the key to unlocking business growth.

Nearly half of all businesses use three or more communication vendors, with many yet to fully adopt cloud communications. Today, the top priority for most businesses is growth and beyond that, over 65% seeking to lighten the IT workload. Fragmented communication tools are costly, potentially draining thousands per employee and reducing productivity gains by up to 28%.

Unifying tools can power business growth, and a single, easy-to-use, easy-to-manage cloud-based communications platform, accessible from anywhere, is where to start. Unified Communications as a Service (UCaaS) provides an all-in-one platform for customer communications including phone, video conferencing, and business-critical customer engagement tools.