The Future of CX Starts Here – And it’s Powered by AI

Requirements
  • Headquartered In: Africa and France
  • Contact Location: Africa and France
  • Company Size: 500+ Employees
  • Industries: All
  • Titles: IT, Operations, CIO, CTO, CISO, Applications, Systems, Telecommunications, Technical Support, Digital Transformation, Innovation Operations, Call Center, Customer Support, Fulfillment, CPSM, CPSD, Customer Experience, CX
  • Job Level: Influencers and Decision Makers
Overview

Harness the power of artificial intelligence (AI) and automation to streamline your contact center operations, improve agent productivity, boost revenue, and increase customer loyalty. Explore the potential of predictive engagement in optimizing omnichannel customer journeys by intuitively anticipating their needs. Experience the immediate advantages of implementing bots and other automation tools that empower customers to find solutions independently.

In today’s dynamic environment, call centers struggle with a surge in customer interactions spanning a multitude of voice and digital channels. Our comprehensive contact center solution enables agents to seamlessly orchestrate customer experiences across all channels through a unified interface. This platform allows you to measure and refine customer journeys and leverage automation tools and bots to facilitate self-service, leading to increased employee efficiency and customer loyalty, while boosting your revenue.

With our versatile AI-powered digital platform, customer engagement comes first and ensures adaptability to future AI innovations.

Top reasons our community cites for adopting or considering this solution:

  • Challenges unifying customer interactions across phone, email, chat, text and social channels.
  • Challenges scaling contact center resources to meet customer or seasonal demands.
  • Challenges transitioning from a self-service bot to a live agent or from agent to agent with full interaction and context history.
  • Challenges routing customers to the best call center agent.
  • Challenges with call center agent turnover.
  • Challenges measuring and tracking employee and business KPIs.
  • Challenges measuring, monitoring and optimizing customer journeys.
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You must be directly involved in your company’s evaluation process for solutions like this, or in the management chain for people who do. You must be a hands-on user of the prospective solution or in the management chain of users. Please do not register for programs that are an unlikely fit. Your credibility and ours depend on it.

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