Remote Support Made Easy

Headquartered In: North America
Company Size: 3,000+ Employees
Industries: All
Titles & Job Level: IT and Helpdesk Manager+
Titles & Job Level: CIO, CTO, CISO, Field Service Technician, Field Service Engineering, Digital Transformation/Workplace, Contact Center, Customer Service, Customer Care, Technical Support, Call Center Operations, Business Owner, and Procurement Director+

Remote support solutions are ideal for supporting all of the endpoints in your organization’s portfolio as well as the technical issues your customers face too. These solutions have evolved to support a growing array of device types, operating systems and use cases, whether on or off the network.

Today, many organizations face new sets of challenges, brought on by flexible and digital habits and challenging economic times. IT teams are looking for ways to consolidate multiple tools, without having to sacrifice security or the overall employee experience. They need a tool that can safeguard its end users, empower support agents, and serve both internal teams and customers alike.

By simplifying IT administration through advanced security capabilities, providing ample customization options, and pairing with the tools you already rely on, remote support solutions help reduce technical support complexity and headaches for support teams. Best-in-class remote support solutions will allow your team to deliver fast, reliable, and secure support on any device, delivering an exceptional end user experience.

Top reasons our community cites for adopting or considering this solution:

Support staff needs to be able to remotely access machines and support any device, especially due to expanding BYOD policies.
IT teams need a tool that sets a high bar for security, especially as security demands continue to grow and securing remote workers and their data become increasingly difficult.
Added scrutiny on IT budgets is causing IT to look for ways to consolidate their tech stack and get the most out of their current tools, without wanting to sacrifice functionality or security.
IT teams need tools that can integrate with the rest of their tool set to help drive innovation and cut down on costs.
To keep agents happy, IT teams need a tool that is reliable and easy to use, especially as IT talent becomes harder and harder to come by.
IT is facing longer resolution times, higher customer effort, lower CSAT and less agent productivity without a purpose-built remote support.

You must be directly involved in your company’s evaluation process for solutions like this, or in the management chain for people who do. You must be a hands-on user of the prospective solution or in the management chain of users. Please do not register for programs that are an unlikely fit. Your credibility and ours depend on it.

Appointment Setting Form - Custom Fields

Post ID 2

post title

Referrer Field Conditional Hide

Type

ReferrerId

AmountInput

PAid

Referral Date

SubmissionID

IP Applied View

Your Information

First Name

Last Name

Your Country

State

Business Email

Please do not use a personal email (gmail, yahoo, etc.)

Work Phone

Linkedin URL

Your Organization and Role

Company Name

Company Website

Title/Role

Number of Employees

Headquarters

HQ State/Territory/Region

U.S. HQ State

Canada HQ Territory

HQ City

Questions? Contact us here.