Personalize Customer Experiences at Scale

Requirements
  • Headquartered In: Austria, Germany, Switzerland
  • Contact Location: Austria, Germany, Switzerland
  • Company Size: 500+ Employees
  • Industries: All
  • Titles: IT, Operations, Customer Experience, Customer Support, Contact Center, Fulfillment, Digital Transformation, Innovation, Systems
  • Job Level: Influencers and Decision Makers
Overview

Transform your contact center to maximize efficiency while delivering experiences your customers will love. Artificial intelligence (AI) and automation tools are making agents’ jobs easier, boosting revenue and growing customer loyalty. Discover how predictive engagement can optimize omnichannel journeys by anticipating what customers want. And gain the immediate benefits of bots and other automation tools that help customers find solutions on their own.

Call centers face increasing customer interactions across a growing number of voice and digital channels. We provide a contact center solution that enables agents to orchestrate customer experiences across all channels — all from one interface. You can measure and optimize customer journeys, and leverage bots and automation tools to help customers self-serve. This results in higher employee productivity and increased customer loyalty. It also increases your revenue.

Our flexible, AI-powered digital platform puts customer engagement on top — and enables you to extend it in the future with new AI solutions.

Top reasons our community cites for adopting or considering this solution:

  • Challenges unifying customer interactions across phone, email, chat, text and social channels.
  • Challenges scaling contact centre resources to meet customer or seasonal demands.
  • Challenges transitioning from a self-service bot to a live agent or from agent to agent with full interaction and context history.
  • Challenges routing customers to the best call centre agent.
  • Challenges with call centre agent turnover.
  • Challenges measuring and tracking employee and business KPIs.
  • Challenges measuring, monitoring and optimizing customer journeys.
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You must be directly involved in your company’s evaluation process for solutions like this, or in the management chain for people who do. You must be a hands-on user of the prospective solution or in the management chain of users. Please do not register for programs that are an unlikely fit. Your credibility and ours depend on it.

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