IT Automation & Orchestration Platform, and as-a-Service

Requirements
  • Headquartered In: USA
  • Company Size: 1,000+ Employees
  • Industries: All exclude Managed Services Providers
  • Titles: CIO, Infrastructure, Operations, IT, Automation, Network Operations, IT Service Delivery, IT Operations, IT Strategy, Digital Transformation, VP of Engineering exclude Security, Marketing, Compliance, Analyst and Sales
  • Job Level: Manager+
Overview

In IT, leaders face the daunting challenge of doubling productivity and capacity and improving customer experience, all amid increasing tech complexity and talent shortages. Unlike traditional solutions that target incremental improvements, our platform automates and orchestrates disconnected processes across IT operations, network management, and service delivery to transform your challenges into transformative outcomes. By automating complex workflows, our solution accelerates response times and reliability in meeting SLAs and catalyzes IT innovation, turning every dollar invested into tenfold returns. The impact includes direct cost savings from reduced labor, faster resolution times, and the strategic reallocation of staff to tasks that offer higher value. Because we prove its value with a risk-free 3-month pilot, you won’t have to worry about resource or budget overruns. With IT Automation-as-a-Service delivered through our own SaaS or on-prem platform, we do the heavy lifting to help you achieve your critical business outcomes!

Top reasons our community cites for adopting or considering this solution:

  • Operational backlog. Transform mundane, manual IT operations such as system checks, maintenance, and incident response into automated processes, freeing up valuable resources.
  • Trouble Orchestrating Complex Systems & Processes. Seamlessly scale from straightforward tasks to complex processes, ensuring that mission-critical operations are robust and adaptable.
  • Lack of Integration Support and Lengthy Deployments. Leverage hundreds of pre-built integrations and thousands of automations for quick implementation, integrating legacy to modern, seamlessly fitting into existing systems and infrastructure.
  • Reduction in Tier-1 Support. Automate common support tasks, eliminating basic level one support needs through self-service and automated ticket fulfillment.
  • Inefficient Incident Management. Advance beyond traditional response methods by automating incident remediation and ticket resolution processes, reducing the need for tier two and three escalations.
  • Alert Fatigue and the Need for more Autonomous Operations. Move towards a modern, minimal-intervention network operations center (NOC), eliminating the need for constant on-call personnel. Enable AIOps.
  • Costly RPA Bots. Enhance/Replace existing tools and investments with comprehensive, purpose-built automation, increasing operational capability and oversight.
  • Need to Enhance SLA and XLAs. Not only meet but exceed service level agreements (SLAs) and transition towards experience level agreements (XLAs), ensuring higher service quality and reliability.
  • Lack of Customer Trust through Poor Experience. Automate critical customer-facing processes such as onboarding, off-boarding, and routine service requests, driving superior service delivery and satisfaction. Enable true self-service.

You must be directly involved in your company’s evaluation process for solutions like this, or in the management chain for people who do. You must be a hands-on user of the prospective solution or in the management chain of users. Please do not register for programs that are an unlikely fit. Your credibility and ours depend on it.

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