Application Performance Monitoring (APM) and Network Performance Monitoring and Diagnostics (NPMD) tools often encounter monitoring gaps with regards to device, internet routing, DNS, and other infrastructure and network related problems—but DEM solutions help shine a light on these areas and unlock unique end-user and device-specific insights.

According to analysts, in the first few months of 2020 inquiries for end-user experience grew five times compared to 2019. They also predict that by 2025, 70% of digital business initiatives will require Infrastructure and Operations leaders to report on business metrics from digital experience, up from less than 15% today. Why? Due to the pandemic, the “work from anywhere” model has sparked more interest in understanding what employees truly experience while working remotely and using different resources (VPN, VDI, home WiFi, etc.). Additionally, many I&O leaders are clamoring for better visibility into their organizations’ endpoints, connectivity, and application performance to help prevent IT issues and positively impact real business outcomes like employee productivity, revenue, churn, NPS scores, and much more.