Deliver Consistent and Personalized Customer Care with AI Assistants

Requirements
  • Headquartered In: USA and Canada
  • Contact Location: USA and Canada
  • Company Size: 1,000+ Employees
  • Industries: All
  • Titles: Chief Customer Experience Officer, VP of Customer Care, VP of Customer Experience, CMO, VP of Technology, Chief Engineering Officer, CPO, CDO, CIO, and IT
  • Job Level: Influencers and Decision Makers
Overview

Ready for a conversational AI solution platform designed to build AI assistants that scale across your business. Using generative AI and natural language understanding, AI virtual assistants learn from customer conversations, improving their ability to resolve issues the first time.

Get ready to say goodbye to customer frustration due to long wait times, tedious searches, and unhelpful chatbots. These personalized, unified, and outcome-oriented AI assistants understand customers in the right context, and provide fast, consistent, and accurate answers and self-service support across any application, device, or channel. In addition, the generative AI features and low-code user interface empower anyone in your organization to build AI assistants, accelerate build-time and better address complex customer queries in natural language with confidence and transparency in answers.

Top reasons our community cites for adopting or considering this solution:

  • Increased customer expectations. Customers expect more engaging, personalized, and consistent customer care across all communication channels.
  • High costs. Companies face high operational costs due to high volumes of customer requests.
  • AI skills gap. Adopting AI technology requires technical expertise and a team to build and maintain systems.
  • High agent turnover rates. Agent turnover rates in call centers continue to increase with high attrition rates.
  • Chatbots and support that are inefficient. Customers are oftentimes met with dead- ends in conversations with chatbots and inefficient support.
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You must be directly involved in your company’s evaluation process for solutions like this, or in the management chain for people who do. You must be a hands-on user of the prospective solution or in the management chain of users. Please do not register for programs that are an unlikely fit. Your credibility and ours depend on it.

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