Conversational AI & Automation for the Enterprise

  • Headquartered In: USA and Canada
  • Company Size: 50+ Employees
  • Industries: Finance, Financial Services, Healthcare, Health Insurance and Insurance, Retail Banking
  • Titles: Customer Experience, Transformation of Contact Centers, Operations, Contact Center
  • Job Level: Manager+

The contact center is often the main human touchpoint for companies and their customers. Optimizing these conversations creates the kind of positive, empathetic experiences that drive customer satisfaction and differentiate your company from the rest. When you deliver frictionless customer experiences, you’re meeting expectations, improving satisfaction with your brand, reducing stress for both agents and customers, cutting costs and much more.

Today’s contact centers are the primary hub for customer interactions and, in turn, a key driver of revenue for companies. With conversational artificial intelligence (AI) and automation, you can deliver exceptional customer experiences and personalized guidance that increases cross-selling & upselling success and drive customer satisfaction and loyalty.

Your contact center needs a way to achieve its performance goals and drive significant operational efficiencies that doesn’t require you to sacrifice a great customer and agent experience. Strive to optimize the full conversation with a conversational AI and automation platform that makes your customer feel heard and understood.

Top reasons our community cites for adopting or considering this solution:

  • Streamline the buyer’s journey and reduce customer service costs with AI-driven conversational self-service.
  • Reduce friction, solve issues faster and improve conversions with real-time agent assistance.
  • Improve agent efficiency and reduce training time with real-time agent assistance.
  • Automate after-call work to improve Average Handle Times and reduce repeat calls.
  • Automatically track and manage promises made to customers.
  • Improve agent productivity and free up agents for the next customer.
  • Use actionable insights from 100% of conversations to improve sales and cut compliance costs.

You must be directly involved in your company’s evaluation process for solutions like this, or in the management chain for people who do. You must be a hands-on user of the prospective solution or in the management chain of users. Please do not register for programs that are an unlikely fit. Your credibility and ours depend on it.

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