Our customer engagement platform bridges the gap between customer operations and the CRM database. We enable organizations to serve their customers in a way that fits their operations – in-person walk-ins, appointments, virtual meetings and callback queues.

Machine learning and geo-spatial analytics direct customer flow across locations based on real-time demand and resource availability. The result is reduced lobby congestion, shorter customer wait times, higher customer satisfaction scores, increased service throughput and stress free employees – all at a lower cost per customer visit. And, of course, we integrate all of this data into your CRM system of record.

More than 600+ organizations across Government, Healthcare, Retail, IT Service Management, HR Service Desks and Higher Education utilize our platform. These organizations utilize a customer engagement platform to maximize service throughput, optimize service efficiency, automate real-time customer communication and optimize their operations through powerful, real-time analytics.