Hybrid, flexible work is here to stay, making IT’s job more complicated than ever. Supporting and securing devices, no matter what devices are being used or where employees are working, is a real battle for IT today. Employees depend on personal devices for work-related activities. IT suffers blind spots when employees bypass IT channels as the first stop for support. And remote work continues to expose businesses to increased cyber risks.

At the same time, businesses are prioritizing improving employee experiences to win the war for talent. IT needs to act fast, be more visible, and integrate within the employees’ day-to-day workflow to keep the technology they rely on up and running. In other words, IT is tasked with doing more, and doing it better.

To drive greater efficiency, security, and worker productivity, 90% of IT leaders are looking to consolidate (or have already consolidated) their remote work tools, according to analysts. An all-in-one solution that consolidates RMM, AI-assisted remote access and remote support, and helpdesk in a streamlined, unified experience helps remote and in-house IT teams do more with less.