Voice assistants have made a profound change in how enterprises serve customers, as anyone who has ever called into a retailer or government agency knows. Less certain is whether voice assistants — automated software that uses artificial intelligence to convert speech into computer language — can help employees in the enterprise.
Microsoft is betting they will, announcing recently that its AI voice assistant Cortana will be integrated into Teams, the tech giant’s collaboration platform and Slack competitor. The integration will allow employees to make a call, join a meeting or add people to meetings using natural, spoken language. The voice computing functionality will be available later this year on laptops, IP phones and conference room devices.
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