IT leaders have fueled the evolution of various industries all over the U.S. by extracting meaning from a sea of data and turning it into actionable insights. But one industry has lagged to the detriment of consumers: health care. Being an especially change-averse industry, health care has not yet adapted the technological skill set to deliver the personalization and care consumers expect. IT leaders across the health care industry recognize change is coming, and it will be powered by data coupled with person-to-person interactions to effect real change and transform health care into a personalized, consumer-centric experience.
IT professionals in any sector need data to innovate — our strategies, solutions and any AI-enabled efforts are only as good as the data we have. The issue is that although data is abundant in the health care system, it is difficult to access and share. Consumer experience also suffers without data. Check one website to figure out if your doctor is in-network, call this number to check your claim status, ask this pharmacy about prescription costs, use another app to pay your bills. These arduous data silos present big barriers for consumers who are short on time, trust and understanding of the system.
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