A cloud service outage can affect customer satisfaction and revenue, and — depending on how much you rely on the cloud — workload testing, DevOps and data access, among other areas. It can impede the ability of a business to comply with standards and regulations, which can lead to fines and penalties. Compliance has taken on significant urgency as the May 25 deadline for the European Union’s General Data Protection Regulation approaches.
While cloud service providers of all stripes are responsible for getting their infrastructures, including storage, up and running as fast as possible after an outage, the story doesn’t always play out the way a customer might expect, or want. This is particularly true for cloud-based data, applications and other workloads.
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