Unified Communications as a Service

  • Headquartered In: North America
  • Company Size: 10+ Employees
  • Industries: All
  • Titles: IT
  • Job Level: Influencers and Decision Makers

We’re in the middle of a Flexible-Work revolution. Hybrid setups and home offices are now the norm across SMBs globally — and this is changing how we use technology to connect and support both workers and customers.

Businesses are using their phone systems more, they’re increasing usage of video conferencing, and messaging platforms are becoming as prevalent as email.

In return, IT teams are faced with the challenge of increased workloads, increased complexity, and increased costs while trying to empower productive employees working from anywhere. Almost half of all businesses have 3+ unified communications vendors deployed, and less than 50% of SMBs have moved fully to cloud communications. The fragmented nature of communication tools is not necessary and can cost businesses thousands per employee and impact productivity gains by as much as 28%.

Unifying tools can make flexible work life easier with one easy-to-use, easy-to-manage cloud-based communications platform, accessible from anywhere. Unified Communications as a Service (UCaaS) is an all-in-one software solution for phone, meeting, and messaging.

Top reasons our community cites for adopting or considering this solution:

  • Too many tools increase IT’s workload & complexity
  • Fragmented technology is impacting costs and employee productivity
  • Legacy phone systems can restrict use-cases for mobile, contact center and other critical functions for post-Covid business
  • Lack of tools designed and priced for SMBs
  • No central data, analysis, or insights for managing communications is holding back business growth
  • Poor service reliability and technology support

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