Unified Communications as a Service

  • Headquartered In: North America
  • Company Size: 50-250 Employees
  • Industries: All
  • Titles: IT
  • Job Level: Influencers and Decision Makers

Businesses are using their phone systems today more than ever. Meanwhile, video conferencing and messaging platforms are becoming as prevalent as email.

Collaboration and productivity among employees – boosting customer satisfaction, increasing sales, and communicating outside of the org – are inextricably linked to the technology their employers choose to partner with and deploy throughout their organization. Whether it’s an SMB owner, a department head or the IT team themselves, everyone now fully recognizes the importance of their digital communications systems and vendor partnerships as keys to their business thriving, not just surviving.

Almost half of all businesses have 3+ unified communications vendors deployed, and less than 50% of SMBs have moved fully to cloud communications. The fragmented nature of communication tools is not necessary and can cost businesses thousands per employee while impacting productivity gains by as much as 28%.

Unifying tools can make today’s work life easier, and a single, easy-to-use, easy-to-manage cloud-based communications platform, accessible from anywhere, can be the solution. Unified Communications as a Service (UCaaS) provides an all-in-one platform for phone, meeting, and messaging.

Top reasons our community cites for adopting or considering this solution:

  • Too many tools increase IT’s workload & complexity.
  • Fragmented technology impacting costs and employee productivity.
  • Legacy phone systems that restrict use-cases for mobile, contact center and other functions critical for the modern business world.
  • Lack of tools designed and priced for SMBs.
  • Poor service reliability and technology support.
  • Inability to scale and improve customer communications with current provider.

You must be directly involved in your company’s evaluation process for solutions like this, or in the management chain for people who do. You must be a hands-on user of the prospective solution or in the management chain of users. Please do not register for programs that are an unlikely fit. Your credibility and ours depend on it.

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