The COVID-19 pandemic has led to an unprecedented global shift to a hybrid workforce. Organizations around the world find themselves with blended workforces that include employees working virtually and in on-site facilities part or full time. Many workers now value the flexibility of hybrid working. Location no longer matters if employees are completing their work, customers are satisfied, and business is running smoothly and efficiently.

Although hybrid work offers significant benefits, a recent survey conducted by IDG and sponsored by GoTo has revealed challenges to this work model, primarily in providing consistent, seamless IT support to a distributed workforce.