The State of SMB IT Support: How to Empower and Secure the Hybrid Workforce

The COVID-19 pandemic has led to an unprecedented global shift to a hybrid workforce. Organizations around the world find themselves with blended workforces that include employees working virtually and in on-site facilities part or full time. Many workers now value the flexibility of hybrid working. Location no longer matters if employees are completing their work, customers are satisfied, and business is running smoothly and efficiently.

Although hybrid work offers significant benefits, a recent survey conducted by IDG and sponsored by GoTo has revealed challenges to this work model, primarily in providing consistent, seamless IT support to a distributed workforce.

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The IDG research included responses from 300 IT leaders in Australia/New Zealand, France, Germany, the United Kingdom, and the United States. Specifically, these respondents are employed at small and midsize businesses (SMBs) with between 100 and 999 employees. It explored the following topics:

  • How SMBs are prioritizing IT support.
  • Challenges in providing IT support to a hybrid workforce.
  • The best tools for accommodating this new, evolving dynamic.

The State of SMB IT Support: How to Empower and Secure the Hybrid Workforce