Remote Support Solutions

Requirements
  • Headquartered In: North America
  • Company Size: 500+ Employees
  • Industries: All
  • Titles: IT
  • Job Level: Influencers and Decision Makers
Overview

Remote support solutions are the backbone of support operations, indispensable for diagnosing, troubleshooting, and resolving a customer’s technical issues. These important solutions have evolved to support a growing array of device types, operating systems, and use cases.

In today’s world, many companies are re-evaluating their existing technology portfolio to determine whether it safeguards end users and empowers support agents. They need a remote support solution that will allow them to overcome a new set of challenges created by flexible work and digital habits, while delivering an exceptional customer experience.

By simplifying IT administration through advanced security capabilities, ample customization options, and pairing with the tools you already rely on, remote support solutions help businesses reduce technical support complexity and headaches for support teams. Best-in-class remote support solutions will allow your team to deliver fast, reliable support no matter what size your business is, how many customers you have, or how complex the problems are.

Top reasons our community cites for adopting or considering this solution:

  • Broader device support is needed due to support devices outside IT’s endpoint infrastructure due to expanding BYOD policies.
  • Technicians need to remotely access machines securely over any network to support remote employees efficiently.
  • Fragmented technology impacts costs and employee productivity.
  • Inability to consolidate and bundle remote work tools increases IT’s workload and complexity.
  • Without a purposed built remote support tool, IT teams face longer resolution times, higher customer effort, lower CSAT, and less agent productivity.
  • Inability to stay ahead of security risks means constantly having to reevaluate their infrastructure, network, and remote support solutions.
  • With different tiers of agents, each requires customizations of their remote support solution from level of device access to collaborate or transfer.
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You must be directly involved in your company’s evaluation process for solutions like this, or in the management chain for people who do. You must be a hands-on user of the prospective solution or in the management chain of users. Please do not register for programs that are an unlikely fit. Your credibility and ours depend on it.

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