Monitoring, Diagnosis and Analytics for Modern, Digital Workspaces

Requirements
  • Headquartered In: USA and Canada
  • Company Size: 1,000+ Employees
  • Industries: All
  • Titles: Citrix administrator, Citrix architect, Citrix Engineer, End User Computing admin, EUC administrator, EUC architects, Digital Workspace Professionals
  • Job Level: Influencers and Decision Makers
  • Tech Installed (must have at least one): Citrix, Azure Virtual Desktops or VMware Horizon
Overview

Many organizations are deploying or have deployed digital workspaces for supporting hybrid workstyles. Irrespective of whether these workspaces use established technologies like Citrix and VMware Horizon or cloud technologies like Azure Virtual Desktops and AWS WorkSpaces, the success of these deployments is dependent on user experience they deliver. Slow logons, session freezes, disconnects and high latency can result in less productive workers and lead to business loss.

Conventional monitoring tools are not sufficient to handle the unique characteristics of digital workspaces. And built-in monitoring tools lack end-to-end visibility. Organizations need monitoring technologies that are purpose-built for digital workspace technologies. Such technologies monitor all aspects of user experience, track the health of every tier of the service delivery chain, pin-point the root-cause of problems and even help with optimizing and right-sizing the digital workspace deployment.

Top reasons our community cites for adopting or considering this solution:

  • Most IT monitoring tools are not specialized to monitor Citrix, VMware Horizon, Azure Virtual Desktops and other digital workspace technologies well.
  • Most organizations do not have a way to monitor the user experience when accessing a digital workspace.
  • When users say “Citrix is slow” or “their virtual desktop is slow”, it is very difficult to troubleshoot problems and it takes a long time to determine the root-cause of the problem.
  • Built-in monitoring tools from Citrix, VMware and Azure monitor specific silos but do not provide end-to-end visibility.
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