Modernize Your Contact Center with an All-In-One Cloud Contact Center Platform

  • Headquartered In: USA and Canada
  • Contact Location: USA and Canada
  • Company Size: 5,000+ Employees
  • Industries: All
  • Titles: IT, Marketing, Operations, CIO, CTO, CISO, Applications, Systems, Security, CX Tech, Call Center Tech, Enterprise Architect, Tech Support, Telecom, Systems Analyst, Digital Transformation, Innovation, Strategy
  • Job Level: Influencers and Decision Makers

Transform your business with a customer experience platform that orchestrates every step to improve customer satisfaction, employee retention and business outcomes. A cloud-based contact center solution that connects customer and employee journeys by supporting omnichannel interactions solves these problems. Our Contact Center as a Service solution empowers agents with complete customer context while accurately tracking how it affects the contact center.

Call centers face increasing customer interactions across a growing number of voice and digital channels. We provide a contact center solution that enables agents to orchestrate customer experiences across all channels — all from one interface. You can measure and optimize customer journeys, and leverage bots and automation tools to help customers self-serve. This results in higher employee productivity and increased customer loyalty. It also increases your revenue.

Delivering exceptional experiences doesn’t stop with the customer. Today’s employees expect them, too. With native workforce engagement capabilities, we make it easy for businesses to create great employee experiences and improve retention by simplifying operations; embedding learning and training; and increasing efficiency.

Top reasons our community cites for adopting or considering this solution:

  • Challenges unifying customer interactions across phone, email, chat, text and social channels.
  • Challenges scaling contact center resources to meet customer or seasonal demands.
  • Challenges transitioning from a self-service bot to a live agent or from agent to agent with full interaction and context history.
  • Challenges routing customers to the best call center agent.
  • Challenges with call center agent turnover.
  • Challenges measuring and tracking employee and business KPIs.
  • Challenges measuring, monitoring and optimizing customer journeys.

You must be directly involved in your company’s evaluation process for solutions like this, or in the management chain for people who do. You must be a hands-on user of the prospective solution or in the management chain of users. Please do not register for programs that are an unlikely fit. Your credibility and ours depend on it.

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