B2B Customer Support and Help Desk Support

Requirements
  • Headquartered In: USA and Canada
  • Company Size: $3M-$100M in Annual Revenue
  • Industries: All B2B Software Companies and Independent Software Vendors
  • Titles: CIO, Customer Service, Customer Support
  • Job Level: Influencers and Decision Makers

*MUST provide external support to customers*

Overview

We make customer support and help desk software specifically designed for B2B software companies. Since 2008, we have helped our customers decrease customer churn, increase renewal rates and enable expansion. Simply put, we help our customers to better know, support and grow their customers by enabling cross-department collaboration through a holistic view of your customer as a whole – not just the ticket.

Top reasons our community cites for adopting or considering this solution:

  • Our customer satisfaction is declining.
  • We struggle to understand our customers sentiment, and distress.
  • We have outgrown our customer support software.
  • We do not currently have a customer support software solution.
  • Our support/service teams lack visibility into which products/modules each customer is using.
  • Our current support solution lacks a robust customer database.
  • Our support/service teams cannot effectively collaborate with other departments (product, developers, engineers, etc) to resolve customer issues.
  • We need to provide our customers with a self-service support portal that includes a knowledge base.
Apply Now

You must be directly involved in your company’s evaluation process for solutions like this, or in the management chain for people who do. You must be a hands-on user of the prospective solution or in the management chain of users. Please do not register for programs that are an unlikely fit. Your credibility and ours depend on it.

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