Complete Customer Service Solution

  • Titles: Finance, IT and Operations, Dean, Provost, CXO/CIO, Directors of Academic Support, Student Support, Enrollment, Financial Aid, Facilities, Tech Support, Campus IT
  • Job Level: Director+

Keep an open line of communication:

Remain in control of operations and keep students and faculty at ease with open and clear communication. Provide your staff with a flexible support solution that’s easy to use, empowering them to quickly resolve issues easily whether via email, chat, phone, or even social messaging apps.

Bring students the answers they need with help centers:

Organize your team’s frequently asked questions, system setups, and the latest announcements in one place. Lean on your staff to write help desk articles and distribute them to all of your channels. With a streamlined system, students, parents, and faculty always have access to current information directly on your website or platform.

Educate together, and collaborate as one:

Identify content trends, share customer feedback, and find areas for improvement so you can boost staff productivity with robust reporting tools.

Top reasons our community cites for adopting or considering this solution:

  • Employee burnout within IT departments due to increased support queries.
  • Dissatisfaction among students and faculty in being able to self-serve when seeking information.
  • Challenges securing enough budget to implement new technologies + investments in training.
  • Slow response times from support admin’s create dissatisfaction among students.
  • Repetitive administrative tasks causing fatigue for many agents.

You must be directly involved in your company’s evaluation process for solutions like this, or in the management chain for people who do. You must be a hands-on user of the prospective solution or in the management chain of users. Please do not register for programs that are an unlikely fit. Your credibility and ours depend on it.

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