Beyond Device Management

  • Headquartered In: USA
  • Company Size: $25M+ in Annual Revenue
  • Industries: All except Non-Profits, Law Firms and Legal Services, Federal State & Local Governments, Colleges and Universities, K-12 Schools Education, Real Estate
  • Titles: Line of Business Executive, Product Manager, Engineering, Field/Support/Service Manager exclude IT
  • Job Level: Manager+

Companies launch connected products yet often lack a systematic framework or tools to monitor device health, update software and manage device data – let alone make it usable by customers and other stakeholders. Our DeviceOps offering provides an API-first solution with a complementary, brandable web application to manage connected devices effortlessly and bring simplicity and scale to any connected product business.

This DeviceOps service can replace the homegrown management silos which are often neglected because internal resources are shifted to more strategic priorities – as they should.

Our customers use our DeviceOps as a Service offering to achieve critical business objectives, including:

  • Simplify the out of the box experience 
  • Improve product reliability and manageability
  • Accelerate time to market
  • Competitive differentiation
  • Stronger, real time customer engagement
  • Discover insights that fuel growth
  • Enable entirely new “as a service” business models

Top reasons our community cites for adopting or considering this solution:

  • Scarcity of resources and expertise to focus on differentiated product development due to spending time building a connected device infrastructure.
  • Inability to scale existing infrastructure; inability to automate operations and expand to new business quickly.  
  • Operational complexity with existing connected product platforms resulting in data silos, business process inefficiencies and poor customer experiences.
  • Inability to track, trace and update connected devices, perform predictive maintenance, or share valuable data with partners and customers.
  • Building a device management system that lacks in-life support, remote diagnostics, reliable device discovery, automated software updates and the flexibility to change configurations remotely. 
  • As your connected product business grows, so do operational inefficiencies, data silos and customer services issues.
  • Facing an escalating cost structure to manage your existing device lifecycle (launching, monitoring, updating and repairing).
  • Inability to automate field service support, access reliable data, and proactively identify, remediate and prevent field service issues

You must be directly involved in your company’s evaluation process for solutions like this, or in the management chain for people who do. You must be a hands-on user of the prospective solution or in the management chain of users. Please do not register for programs that are an unlikely fit. Your credibility and ours depend on it.

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