Automation-First Contact Center and Customer Experience Solution

Headquartered In: United States only AZ, CA, NM, NV, OR, WA
Company Size: 350 – 5,000 Employees
Industries: All except Federal, State & Local Government, Education K-12 and Higher Education
Titles: IT, Digital, Customer Experience, Contact Center, Marketing, Engineering & Technical
Job Level: Influencers and Decision Makers

We know that every brand is unique. And every brand deserves a way to optimize their most critical customer service processes so they can stay ahead of customers’ needs and drive tangible business growth. Speed of innovation and a strong global footprint helps to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. We enable brands to have meaningful, memorable interactions with their customers, leveraging AI every day to deliver a faster and more frictionless customer experience.

Top reasons our community cites for adopting or considering this solution:

Inability to scale
Inability/difficult to integrate with other services/systems
Limited in customization & administration capabilities
AI & automation capabilities
Poor support/service
Lack of innovation
Outages/Downtime

You must be directly involved in your company’s evaluation process for solutions like this, or in the management chain for people who do. You must be a hands-on user of the prospective solution or in the management chain of users. Please do not register for programs that are an unlikely fit. Your credibility and ours depend on it.

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