All-In-One Reputation Management & Customer Experience Platform

  • Headquartered In: USA and Canada
  • Company Size: 30-1,000 Physical Locations
  • Industries: Automotive, Financial Services, Legal, Dental, Health & Wellness, Home Services, Real Estate, Insurance, Retail and Hospitality
  • Titles: C-Suite, Marketing, Operations, Patient Experience
  • Job Level: Manager+

Today, it’s imperative that businesses are easily found across the internet and rank ahead of the competition on sites like Google, Bing, Facebook, and everywhere people are searching.  Given the way we now make decisions, it’s just as important to manage your online reputation on these sites, while having the ability to connect with prospects across all digital channels to provide a great customer experience.

Online Reputation Is Everything – The way consumers find local businesses has changed. Instead of asking friends and family for recommendations, they search online for the highest-rated, most reputable business near them. Most won’t even consider a company that has a poor reputation or no online presence.

Consumers Expect Digital Experiences – Google is the new storefront for local businesses and conversations have moved away from phone, voice mail, and email to text, social media messaging, and webchat. Consumers expect brands to be available 24/7 across digital channels. If a business can’t engage quickly, consumers will move on to another one that can.

Customer Experiences Drive GrowthConsumers choose businesses based on experiences, not ads. To grow, businesses must deliver exceptional experiences across digital channels, and gain actionable insights along the way.

Top reasons our community cites for adopting or considering this solution:

  • Maintaining a strong online reputation by effortlessly generating new reviews, while also monitoring and responding to reviews.
  • Getting found online without spending a fortune on SEO/SEM.
  • Maintaining an accurate business presence across 100s of online directories, social platforms and search engines.
  • Unified management of digital communication channels like text, social media messaging, Google Chat, and webchat.
  • Quickly identifying and addressing customer support issues before customers post negative reviews or social posts.
  • Visibility into customers’ online sentiment and knowing how to improve it.
  • Understanding how customer sentiment compares to competitors.

You must be directly involved in your company’s evaluation process for solutions like this, or in the management chain for people who do. You must be a hands-on user of the prospective solution or in the management chain of users. Please do not register for programs that are an unlikely fit. Your credibility and ours depend on it.

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