All-in-One Remote IT Support Software

Requirements
  • Headquartered In: North America
  • Company Size: 1-500 Employees
  • Industries: All
  • Titles: IT
  • Job Level: Influencers and Decision Makers
Overview

Hybrid, flexible work is here to stay, making IT’s job more complicated than ever. Supporting and securing devices, no matter what devices are being used or where employees are working, is a real battle for IT today. Employees depend on personal devices for work-related activities. IT suffers blind spots when employees bypass IT channels as the first stop for support. And remote work continues to expose businesses to increased cyber risks. 

At the same time, businesses are prioritizing improving employee experiences to win the war for talent. IT needs to act fast, be more visible, and integrate within the employees’ day-to-day workflow to keep the technology they rely on up and running. In other words, IT is tasked with doing more, and doing it better.

To drive greater efficiency, security, and worker productivity, 90% of IT leaders are looking to consolidate (or have already consolidated) their remote work tools, according to analysts. An all-in-one solution that consolidates remote access, remote support, and ticketing with a zero trust approach to security streamlines IT support and makes more possible for remote and in-house teams.

Top reasons our community cites for adopting or considering this solution:

  • Juggling multiple tools and systems to monitor, manage, and support their business leaves IT teams with complicated workflows and a slow IT experience.
  • Providing consistent support experiences is challenging with employees in the office, remote, and flexing.
  • Headcounts and budgets don’t necessarily reflect the broadening mandates and growing expectations IT faces to support the flexible workforce.
  • Every few weeks there is another newsworthy security breach, forcing IT leaders to constantly reevaluate their infrastructure for potential risks, keep systems up to date, and change policies.
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You must be directly involved in your company’s evaluation process for solutions like this, or in the management chain for people who do. You must be a hands-on user of the prospective solution or in the management chain of users. Please do not register for programs that are an unlikely fit. Your credibility and ours depend on it.

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