A successful VDI deployment must have good UX. VMware administrators can take the pulse of their end users’ experience with a built-in VMware Horizon Performance Tracker, but they must know how to use it.
It’s often a challenge for IT to measure UX because it takes into consideration a variety of factors. IT must understand how an end user consumes a remote application or desktop. For example, does an application appear immediately after the user starts it? How long does it take before a user can access a desktop when a session has been established? Is it a cumbersome process when a user tries to access a certain file? The better these processes behave, the better the UX.
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