Desktop virtualization management continues to grow and evolve as technologies change, products improve and features come and go. Four key trends in virtual desktop management have emerged: delivering a quality user experience (UX), securing system and data resources, monitoring system and desktop resources, and streamlining system and desktop management.
A poor UX can cause a virtual desktop project to fail faster than just about any other factor. As a result, desktop virtualization vendors are continually taking steps to improve that experience. There are two components to focus on when it comes to UX — how users experience their virtual desktops and what tools administrators have for maximizing that experience. One trend that targets both those areas is providing more efficient help desk support. By improving the tools IT has to support users, help desk personnel can work more efficiently, and users get resolutions more quickly.
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