Every organization relies on communication tools, such as voice, messaging and video, but building a communications platform from the ground up takes a lot of time, resources and maintenance. For organizations that don’t wish to take on all of the responsibility of building and hosting a communications platform on premises, communications platform as a service can be a good alternative.
CPaaS platforms provide all types of real-time communications capabilities through a cloud delivery model, leaving much of the maintenance to the vendor. CPaaS is an option for organizations that want to embed communications features into business apps. In addition, CPaaS providers offer tools that enable app customization.
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